This and that

Miscellaneous ramblings from my desk.

Saving on Business Phone Costs

Our company is in the process of switching our phone service from Bell Aliant to Primus. Our current basic phone service (one main number, plus a select ring number for the fax, and a toll free number) costs close to $70/month with Bell. Our switch will bring the bill for the same services – plus some additional add-ons such as callerid included – down to just over $30/month. The main difference is the Primus service uses VOip, and we won’t have a local 902-649 number anymore – the only local exchanges they offer are based in the Halifax area. That restriction, however, won’t be a problem – almost all of our calls are to/from numbers outside our local calling area, because of the national nature of our business.

Walk Loud, Carry a Big Stick

Every once in a while, we get an email ordering us to change information in a website listing within xx hours or days, and if we don’t meet their deadline, they’ll send lawyers after us.  It mystifies me why the senders choose to use a heavy-handed approach in the first communication, instead of simply stating their case courteously, and asking for action. I’ve decided to handle such requests from now on with a simple email reply:  “Ask nice.” Will post an update on how well this works.

Measure Once, Cut Twice

In the why-am-I-so-clutsy dept., I’ve been doing some odd-job carpentry work around the house, and got discouraged when I built a ceiling storage rack in the garage to hold an inflatable dingy. Initially, I estimated it would take me an evening – seemed like a simple job of making a wood frame, and hinging it to the rafters and setting up a pulley system to raise and lower it. Ended up making 2 versions of it – first one didn’t work right and broke, and finished it about 3 days and 10 hours of work later. I got discouraged, wondering why it took me so long and why I made so many mistakes. Life lesson – the more tired I am (which happens more now that I’m in my 50’s), and the less experience I have, the more mistakes I’ll make, and the longer something will take to do. Some people have a knack for getting it right sooner not later. I’m not one of those, at least in most endeavors. Realizing that helps me be easier on myself when I’m tackling other new things. I also realize I haven’t been out of my comfort zones for a while, which helps explain why I needed to revisit this life lesson.

Remote Control Hell

We’ve added another couple of electronics gadgets to our TV room, including their own remotes. We have a universal remote, but it’s clunky having to figure out which buttons related to which gadget. Often, I end up going to the specific remote for a device, because it’s easier to use. I guess the bottom line is I need to get a more expensive universal remote that has an lcd touch screen that you can custom program/setup for each device. If you’re gonna have a lotta toys, you can’t go halfway on the toybox.

Sailing Time

It’s my annual try-to-restore-my-sanity sailing season. I’m currently rewiring the Catalina, moving some gauges to an easier-to-see panel, plus setting up a fuse strip and installing additional lights and a fan. The work is designed to make troubleshooting any electrical issue a lot easier, adding to boating safety. Hopefully, I’ll get the remaining prep work done soon (repainting the bottom, running thru my checklist), so I can get it in the water and do some VERY relaxing sailing. Can’t wait.

That’s the ramblings for now. Hope everyone is having a great, safe early summer.

Canadian Internet News V2

Selected picks from the latest Canadian internet news releases:

Introducing The Academy Kids.com: Free Online Educational Videos for Students Grade K through 12
An exciting new online educational videos based website that offers a fun, easy to follow curriculum. Featuring free memberships, hundreds of e-Learning videos, interactive quizzes, live chat, a community…

Start-up Online Payment Service Announces Industry First Cash Back Program
Payment rebate program offers 2% cash back for online payments

Search Engine People Inc. Named one of Canada’s Fastest Growing Companies in 2010 for Second Consecutive Year
Search marketing ‘dream team’ relies on key tenets of social media

Family Trees at ObituariesHelp.org – 18 New Pages of Free PDF’s to Download and Print, Organize and Display Your Family Trees
The official launch of the Free Printable Family Trees Section at ObituariesHelp.org. A valuable online resource for anyone looking for free downloadable, printer quality, professionally designed family…

WordPress Buddy Launches in Canada
Enhancing the WordPress Communities customer experience, WordPress Buddy offers a full-featured Premium Theme installation and customization service that saves time and money.

PLR Internet Marketing Launches Free Step-by-Step Guide to Starting Up a Business
This completely free 79-page ebook is designed to help you start your business from scratch. Unlike other guides that might start part-way through the process or only gloss over the information, we’…

RushCon 10: 10th Annual Rush Fan Convention Officially Announced
RushCon, a weekend long convention for fans of the iconic Canadian rock band Rush, will celebrate their 10 year anniversary by holding two conventions titled “RushCon/Force/10″ in both Toronto…

Bestselling Author Aims to ‘Pay it Forward’
Canadian author, Catherine McKenzie, is hoping to use the “Betty White Effect” to help make a deserving author a bestseller.

Canadian Internet News

Post Foods to Give Away Music, High-Value Electronics and Vacations in Nationwide “Flip the Flap” Promotion
Post Foods Canada Corp. is giving consumers the chance to win music downloads, high-value electronics, and all-inclusive family vacations through Flip the Flap, a nationwide on-pack cereal promotion that…

BabyKicks Cloth Diapers Arrive In Canada
BabyKicks Cloth Diapers now available in Canada after new distribution partnership agreement …

World’s Only Fashionable Hands-free Pumping Bra Wins Major Parenting Award
PumpEase™ hands-free pumping supports wins the PTPA Media Inc. Seal of Approval …

Shopster® Receives Innovation Voucher From the Government of Alberta
Award of $50,000 received to accelerate the development of the Shopster E-Commerce platform

Bilingual Penny Auction Site SpaceAntiques Launches Into Online Orbit
Offered in both French and English, consumers looking for an innovative and fun way to find incredible bargains online can shop for NEW brand name items at a fraction of the price safely and securely on…

“Blunt Force Beating” New Online Crime Culture Site Launched by OptimumWound.com
“Blunt Force Beating” a new crime culture web magazine launched today in a collaborative effort between Optimum Wound Media and Vancouver artist Christopher Williams. The online journal is an…

Newly Launched PromotionalCode.ca Website Set to Become the Most Advanced Coupon Site in Canada
It’s time to start saving money when you shop online in Canada. At newly launched PromotionalCode.ca, instead of using trial and error methods to find out if a coupon or promo code works, users can…

Membership Software Selection Guide from Wild Apricot Helps Associations, Nonprofits Select Best Membership Software
Wild Apricot (www.wildapricot.com), a leader in membership management software for small associations and non-profits, has released a Software Selection guide to help association leaders review, compare…

The Money Grabs

How online “agreements” end up dinging consumers

Ran into 2 incidents over the past few weeks where I wondered just how “binding” online Terms of Service were when they were tucked away on the bottom menu of a vendor’s website.

First surprise I came across is when I phoned Star Choice (now Shaw Direct) to cancel our satellite TV service. The customer rep explained that they required a 30 day notice for cancellations. Why? It makes no rational sense – it’s not like they need 30 days to throw a bunch of switches or punch in the cancellation on their keyboards. When I told the rep I never agreed to this when I signed up, nor was it explained to me, AND – what I consider the BIGGEST act of omission – there was not a scintilla of info about it in their “current customer FAQ”, she told me it was typed in the monthy statement on page 2 or 3, and stated in their online Terms of Service.

The terms (a pdf document) start out with:

“You (the “Customer’) acknowledge and agree that by paying for any of the Services offered by Shaw Direct, you agree that the following terms and conditions (“Terms of Service”) apply to the provision of the Services.”

If you’re a lawyer and reading this post, I’d like to know whether “paying” for a service – unless you’ve received a copy of the agreement when you signed up and agreed to it – constitutes a contract just because someone says so in their online terms. As a consumer, it seems like a fairly liberal stretch.

The other case that left me a bit rankled involved an account I had set up with bandmix.ca. I paid for premiere membership for a month (to access some of the for-fee features), using the pages shown below (screenshots):

Page 1

Page 2

A month later, I got an email notification saying they had charged a second month to my credit card.  Huh? After going back to the site, and digging a little deeper, I discovered they made recurring billing the default, while giving you the option of disabling it.

I sent them an email telling them I didn’t agree to the recurring charge, and asked them to reverse it, or I would. This was their response:

“We apologize if there was any confusion.  The auto-renewal feature is listed in the terms and conditions, the FAQ, and the final checkout page.  However, we understand if you did not intend to renew and have refunded you $9.95.  You should see this posted to your account in the next 5 business days. “

I revisited the final checkout page, and lo and behold, the auto-renewal feature WAS listed on the checkout page – well below the Submit button.  Unless you scrolled down further after you were ready to press the pay button, you’d miss it. I did. Here’s the bottom part of page 2 after scrolling some more:

The question I had to ask myself: WHY wasn’t the auto-renewal alongside a checkbox you specifically had to agree to ABOVE the submit button? One answer: more “renewals” the way they currently have it. Reminds me of the attempt by cable companies a few years back to automatically add on new channel charges to customer accounts unless they opted out.

It IS stated in the Terms section, but once again, it would be simple to put this clause in front of the customer on the payment page – and would firmly show where the company’s ethics lay. The clause:

“Subscription. Subscriptions on monthly and quarterly billings will be automatically renewed unless cancelled by the member within 1 day of the next billing date. Any coupon code applied at the time of the initial transaction will not be applied to any following renewal charges for any account.”

In my early twenties, once of my first jobs was selling vacuums. Door-to-door sales over the years had gotten away with a number of dubious practices, and by the time I started, the provincial government had caught up with the most grievous, especially the specification that the consumer’s right to cancel the sale within 10 days be printed in large type at the very top of contracts.

Simple precept:  if you want the customer to agree to something that’s going to cost them extra money, put it front and center where they can find it, see it, and understand it easily. If you’ve dealt with an online company that has charged you extra without following that principle, complain loudly, and use the BBB and other avenues to make them realize that, in trying to get extra honey, sometimes they’re gonna rankle a bees’ nest.